Last updated: October 14, 2026
This is a translation. The Portuguese version is the binding one.
How to request deletion of your data
You can ask for your personal data to be deleted at any time, including data received through the WhatsApp, Instagram and Facebook integrations. The way to do it depends on how the data reached us.
If you have an account in a Sementhe product
Write to contato@sementhe.com.br from the e-mail address on the account, naming the product. We confirm the request and delete the account and its data within 30 days. For CajuCRM, the steps are at cajucrm.com.br/exclusao-de-dados.
If you talked to a business that uses a Sementhe product
The conversations belong to the business you talked to, which decides about them. Ask that business directly. If you prefer, write to contato@sementhe.com.br with your number or profile and the business’s name: we forward the request to them and follow up on the answer.
If your business connected Meta accounts
To stop a product receiving data from Meta, remove its access in the settings of the WhatsApp account, Page or Instagram profile in Meta’s business manager. The integration stops as soon as Meta notifies us. To also delete what was already received, request account deletion as described above.
Timeline and what is kept
We complete deletion within 30 days of the request, and backups are overwritten in their normal rotation. We keep only what the law requires, for the legal period: access logs for 6 months (Marco Civil da Internet, art. 15) and tax and billing records.